1. Information We Collect

We collect information you provide directly to us, such as when you create an account, select a plan, or contact us for support. This includes your name, email address, and billing contact information.

We also collect the websites and pages you configure WFreeze to archive, and we store the resulting captures — including page content, screenshots, and metadata such as capture timestamps and detected changes.

We automatically collect certain usage data when you interact with our service, including IP addresses, browser type, device information, and pages visited on wfreeze.com. This is used to maintain and improve the service.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services; capture, compare, and store archived snapshots of the websites you configure; process transactions and send related information including invoices; send technical notices, security alerts, and support messages; respond to your comments and questions; and monitor and analyse trends and usage.

We do not sell your personal data or your archived website content to third parties.

3. Sharing of Information

We may share your information with third-party vendors and service providers that perform services on our behalf, such as cloud hosting, archive storage, and analytics. These providers are bound by contractual obligations to keep information confidential.

We may disclose your information if we believe disclosure is in accordance with, or required by, any applicable law or legal process.

4. Archived Website Content

The archived captures WFreeze produces (screenshots, page content, and change records) belong to you. We retain them for as long as your account and plan's storage allow, so they remain available for compliance and audit purposes. If you close your account, we will delete your archived captures within 90 days, unless you request an export first or we are required to retain them for legal or regulatory purposes.

5. Data Retention

We retain your account data for as long as your account is active or as needed to provide our services. If you close your account, we will delete or anonymise your personal information within 90 days, unless we are required to retain it for legal or regulatory purposes.

6. Security

We take reasonable measures to help protect your personal data and archived website content from loss, theft, misuse, and unauthorised access. All data is encrypted in transit using TLS. Passwords are hashed and never stored in plaintext.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including the right to access, correct, or delete the information we hold about you. To exercise any of these rights, please contact us at hello@wfreeze.com.

8. Cookies and Analytics

We use cookies and similar tracking technologies to operate and improve our website, including analytics cookies to understand usage patterns. You can control cookie settings in your browser, though disabling certain cookies may affect functionality.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and, where appropriate, by email. We encourage you to review this policy periodically.

10. AI assistant (MCP) access

If you connect WFreeze to an AI assistant via MCP (a Deluxe add-on), additional data-handling terms apply. See our MCP Privacy Policy for what connected assistants can access and what we do not store.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@wfreeze.com.